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Armond, a high-strung resort manager, instructs a new employee on the philosophy of service at the White Lotus. He emphasizes the importance of shedding one's individual identity to become a 'generic' and 'interchangeable' presence for the guests.

Armond, a high-strung hotel manager, justifies a booking error to his trainee by explaining the fragile psychology of wealthy guests. He describes the clientele as needy children who require constant validation and 'maternal' attention to mask their deep-seated insecurities.