Armond, a high-strung hotel manager, justifies a booking error to his trainee by explaining the fragile psychology of wealthy guests. He describes the clientele as needy children who require constant validation and 'maternal' attention to mask their deep-seated insecurities.
ARMOND: I think I might have fucked up and double booked the Pineapple Suite. I changed their booking just now... Hopefully he’ll just get over it. Situations like that - always stay positive - remind these people of all the fabulous things they already possess. Unique room, ocean view. You must tre
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