A high-stakes confrontation between an ER doctor and the Chief Medical Officer regarding plummeting patient satisfaction scores. Robby challenges the hospital's corporate greed and understaffing, while Gloria threatens his career if he doesn't fall in line with the institution's image.
GLORIA: I’m talking about Press Ganey scores - patient satisfaction.
ROBBY: If they’re still alive, they should be satisfied.
GLORIA: Our goal is thirty six percent very satisfied with their care. Your department is at eight per cent.
ROBBY: We’re an emergency department not a Taco Bell.
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